Problem solving skills: Why support is better than advice

Have you noticed how many ‘fixers’ there are out there? These are the people who canโ€™t wait to give you advice at the first sign of any uncertainty. But can someone else really have answers which will make your life perfect?

Just quietly, I’m a bit over the idea that there are blanket problem solving solutions to individual problems. Maybe what works really well for you is not necessarily right for me.

Iโ€™m not suggesting I can do it all alone or that Iโ€™ve got everything sorted. Far from it. I need support as much the next person. What I donโ€™t need, though, is โ€˜fixingโ€™.

You see, I might really admire you and love your work, but if Iโ€™m just trying to emulate your success I may never find the myriad threads that weave the intricate and unique story of who I am. My very own story, with all its peaks and troughs, its painful stumbling blocks, its moments of grace and glory, is mine and mine alone.

It is my lifeโ€™s work to create and experience the story of who I am. If I just do what you tell me to do, Iโ€™m handing over my creativity, my power, and my belief in my ability to be the author of my own life.

When you tell me what to do, the message youโ€™re sending is you know better than me how to tell the story of who I am. Youโ€™re showing a lack of faith in my ability to sort out my own issues, to solve my problems or find my own answers.

The best mentors Iโ€™ve had have been โ€˜supportersโ€™ rather than โ€˜fixersโ€™. Theyโ€™re the ones whoโ€™ve said: โ€œWhat do you think?โ€ when Iโ€™ve asked for advice. When Iโ€™ve been going through a rough patch, theyโ€™ve said: โ€œI see this is difficult for you; I know you can get through it. Iโ€™m here with youโ€.

They heard me. They told me they saw me and they acknowledged and encouraged me. The message here was,โ€œI believe in your capacity to work through this. I know you have the resourcesโ€. This has been far more valuable to me than โ€œListen to me โ€“ I know what you should do!โ€

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Knowing what itโ€™s like to be on the receiving end of both approaches, I work hard at being in the โ€˜supporterโ€™ category. When I catch myself telling someone what to do, I stop, make amends, and reframe my comments in a way that puts responsibility back in the hands of the person to whom it truly belongs. And amazing things happen, things that would not be possible if I simply offered a solution or tried to direct a course of action.

Supporters understand thatย thereโ€™s room for your story to unfold in a way that they couldnโ€™t possibly script for you โ€“ they know theyย have neither the right nor the responsibility.

Whatโ€™s more, in this environment a mutual meeting place is created where an authentic and intimate connection is possible. Thereโ€™s no power struggle here. There are no assumptions at play about who is right or wrong; smart or stupid; having or lacking; teacher or student.

Often our stories are pedestrian in their ordinariness, other times they are truly remarkable. Whatever the case on any given day, we have a right to own those stories and a responsibility to create them ourselves. I think we need all the support from on another that we can get.

But no matter how broken we might seem, we do not need someone else to fix us.