Problem solving skills: Why support is better than advice
Just quietly, I’m a bit over the idea that there are blanket problem solving solutions to individual problems. Maybe what works really well for you is not necessarily right for me.
Iโm not suggesting I can do it all alone or that Iโve got everything sorted. Far from it. I need support as much the next person. What I donโt need, though, is โfixingโ.
You see, I might really admire you and love your work, but if Iโm just trying to emulate your success I may never find the myriad threads that weave the intricate and unique story of who I am. My very own story, with all its peaks and troughs, its painful stumbling blocks, its moments of grace and glory, is mine and mine alone.
It is my lifeโs work to create and experience the story of who I am. If I just do what you tell me to do, Iโm handing over my creativity, my power, and my belief in my ability to be the author of my own life.
When you tell me what to do, the message youโre sending is you know better than me how to tell the story of who I am. Youโre showing a lack of faith in my ability to sort out my own issues, to solve my problems or find my own answers.
The best mentors Iโve had have been โsupportersโ rather than โfixersโ. Theyโre the ones whoโve said: โWhat do you think?โ when Iโve asked for advice. When Iโve been going through a rough patch, theyโve said: โI see this is difficult for you; I know you can get through it. Iโm here with youโ.
They heard me. They told me they saw me and they acknowledged and encouraged me. The message here was,โI believe in your capacity to work through this. I know you have the resourcesโ. This has been far more valuable to me than โListen to me โ I know what you should do!โ
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Knowing what itโs like to be on the receiving end of both approaches, I work hard at being in the โsupporterโ category. When I catch myself telling someone what to do, I stop, make amends, and reframe my comments in a way that puts responsibility back in the hands of the person to whom it truly belongs. And amazing things happen, things that would not be possible if I simply offered a solution or tried to direct a course of action.
Supporters understand thatย thereโs room for your story to unfold in a way that they couldnโt possibly script for you โ they know theyย have neither the right nor the responsibility.
Whatโs more, in this environment a mutual meeting place is created where an authentic and intimate connection is possible. Thereโs no power struggle here. There are no assumptions at play about who is right or wrong; smart or stupid; having or lacking; teacher or student.
Often our stories are pedestrian in their ordinariness, other times they are truly remarkable. Whatever the case on any given day, we have a right to own those stories and a responsibility to create them ourselves. I think we need all the support from on another that we can get.
But no matter how broken we might seem, we do not need someone else to fix us.
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